Policies/Cancellations.

Booking & Payment

  • Bookings are not confirmed until payment is received.

  • Full payment is required at the time of booking unless otherwise arranged.

  • Accepted payment methods: cash, credit card, wire transfer, Venmo, or crypto.

What’s Included

  • Prices are in USD and include taxes where applicable.

  • Each booking includes only the services listed in your confirmation.

  • Add-ons (e.g. private chefs, kosher meals, photographers) are available for an additional fee.

Stuart Cove’s Bookings

  • For Stuart Cove’s snorkeling and diving excursions, we use a two-step process:

    1. You’ll pay a 10% booking fee through Tropical Kosher Concierge.

    2. After that, we’ll send you a secure Stuart Cove’s booking link, where you’ll pay the remaining balance directly to Stuart Cove’s and confirm your reservation.

  • Why this system?

    • Booking through the link gives you an automatic 10% discount with Stuart Cove’s, which offsets our concierge fee so you don’t end up paying more overall.

    • It ensures your spot is guaranteed while still giving you the best available rate.

    • This method also keeps your payment with Stuart Cove’s fully secure and transparent.

  • This two-step payment process applies only to Stuart Cove’s bookings. All other Tropical Kosher Concierge services are handled directly through us.

Cancellations & Refunds

  • 72+ hours before: Full refund.

  • 48–72 hours before: 50% refund.

  • Less than 48 hours or no-show: Non-refundable.

  • Some vendors (e.g. private yacht charters, specialty excursions) may have stricter cancellation policies, which will be communicated at booking.

  • Weather cancellations are handled case-by-case. If a vendor cancels due to unsafe conditions, you may reschedule or receive a full refund. (Note: many excursions still run in light rain or cloudy conditions.)

Modifications

  • Changes must be requested at least 48 hours before your experience.

  • All modifications are subject to vendor approval and availability.

Guest Responsibilities

  • Arrive on time with proper ID, tickets, and any required gear.

  • Share dietary, medical, or mobility needs at the time of booking.

  • Children must be supervised by an adult.

  • For kosher/shabbat-sensitive bookings: please let us know in advance so we can prepare accordingly.

Contact

📩 Support@tropicalkosherconcierge.com
📞 +1 (242) 813 2961